How can we help?
At Charcol, we do everything we can to help you to find and arrange the best mortgage for your specific needs, with the minimum of fuss. If you would like to speak to us we have a number of options for you.
| Department | Email address | Telephone number |
|---|---|---|
| Customer Services for current applications |
customerservices@charcol.co.uk | 0845 034 2198 |
| Media enquiries | mediaenquiries@charcol.co.uk | 0845 413 1010 |
Choosing a mortgage
- Exclusive deals – with preferential rates, only available to Charcol customers
- Best Buys chosen by our mortgage experts to give you a quick idea of what’s available right now
- Calculators to help you work out how much you can borrow, how much you might be able to save and which types of mortgages might suit you
- Mortgage finders that match products with your particular circumstances in around 5 minutes flat
- Life assurance quotes for protection for you and your family
- Expert mortgage advice, where our adviser will choose the right mortgage for you
Getting a mortgage offer
- Liaising with lenders to make sure they have what they need
- Using our position as the UK’s leading mortgage broker to negotiate on your behalf if needed
- Taking care of it all for you, through our Experts
Arranging your mortgage
- Liaising with lenders to get the right deal
- Talking with valuers to get the process moving
- Liaising with solicitors to keep everything on track
- Arranging for the transfer of funds at exchange
- Arranging the transfer of funds at completion
- Keeping you informed every step of the way